The general manager of Henan Taiguo Boiler Manufacturing Co., Ltd. pointed out: Taiguo employees should treat customers with all enthusiasm, and we constantly improve our service mechanism. No picky customers. Only imperfect service. Customer satisfaction is an increasingly powerful driving force for Taiguo.
All boiler products of Henan Taiguo Boiler Manufacturing Co., Ltd. have 3 years warranty on the pressure parts after equipment installation and commissioning, 12 months for auxiliary machines, lifetime maintenance, and non-man-made faults during the warranty period (various faults caused by defects in the equipment itself) The company is responsible for free warranty, replacement of damaged parts, beyond the warranty period or artificial damage, and is still responsible for the maintenance and guidance of the equipment. Only the cost of repair and replacement parts is charged. Responsible for life-long maintenance after the expiration of the warranty period.
Before the customer purchases the company, the company sends engineers and technicians to the user's site to plan the site and design the best process plan for the user for free; after the purchase, the company will assign special after-sales service personnel to the site to guide the customer to install and debug, and assist the customer in planning and management Equipment until the customer is satisfied.
(1) Selection of equipment model.
(2) Design and manufacture products according to customers' special requirements.
(3) Train technical staff for customers.
(4) The company sends engineering technicians to the company for free
User site planning site for users,
Design the best processes and solutions.
(1) Product acceptance.
(2) Assist clients in drawing up construction plans.
After receiving the user's request to resolve the product's problems in use, the company made an initial response within 1 hour, and reached the scene within 24 hours for major problems.
Those who need technical service will send professional technical service personnel to participate in the unpacking acceptance and guide the installation and commissioning until the equipment runs normally.